*Please note, shipping timelines are estimates and we can not guarantee the exact arrival date of your order. If you require rush shipping (2-4 business days), we recommend selecting the Express shipping method. Please contact us if you have any concerns.
In Store Pickup We offer In Store pickup on all orders. If the item is available at the location you wish to pick up from, you will have the option to checkout through our website and select local pickup as your delivery method. However, if an item is not available in your preferred pickup location it will not allow you to select this option. We transfer stock between locations every other day, so please contact us to arrange a pickup and we will make sure your items are pulled from the shelves and are awaiting your arrival.. Once your order is ready for pick up, you will be notified by either phone or email.
Shipping Timeline We understand the importance of shipping your orders as quickly as possibly, and we strive to have your order dispatched the same day your order is placed. Our 2 shops are located in British Columbia and we operate on Pacific Standard Time. Any orders placed after the 2:30PM cutoff on Friday, or throughout the weekend will be shipped Monday morning. If there is a statutory holiday then your order will be shipped on the next business day. *Please keep in mind, orders with multiple items may take extra time to process as inventory could be split between both of our locations and items will be combined before shipping. Please contact us if you have any concerns.
Free Shipping Policy We offer free shipping to ALL Canadian Provinces on orders over $100 before taxes! *Some restrictions might apply on sale goods & oversized items. *During the summer months, please expect an additional 1-2 day delay on the fulfillment of sale winter/snowboard related product such as outerwear, boards, boots, bindings etc. Should you require rush shipping on these items please see our upgraded shipping methods.
Carriers We ship orders via a variety of postal services. Generally shipping in Canada can take anywhere from 2-8 business days. If your address is very rural and out of the way it may take more time. Obviously, the closer you are located to us the quicker the parcel will arrive. *Please contact us if you have a preferred shipping carrier. Shipping rates may vary if your order requires multiple tracking numbers.
USA Shipping All orders shipped to the United States follow a flat rate shipping table based on the size of the parcel. Some items can not be shipped to the United States. If you have ordered one of these items we will notify you via e-mail and cancel your order.
*Going on a trip? We often ship parcels to hotels. Chat with us about alternative shipping options!
Rush Shipping We do offer a rush shipping service for an additional charge. We utilize Canada Post Express or Priority shipping service to fulfill these orders. If you need your parcel rushed then an additional fee will apply. Please select the shipping option Canada Post Express or Priority if this is the case and we will meet your tight deadlines.
We are able to utilize many of the top shipping companies such as UPS and Purolator. If for some reason you would prefer a different carrier to ship your package please e-mail your request to firstname.lastname@example.org, or use the "Notes" section at the checkout.
*Please be advised that some orders may take longer to arrive due to shipping delays at this busy time. Returns & exchanges are also affected and may take longer for your refund to be issued.
Please keep in mind that all of the carriers are extremely busy during the holiday season and, as such, your parcel may be delayed. Please place your order as early as possible in order to avoid disappointment. Also, keep in mind, once we ship your order it is literally out of our hands and there is nothing we can do to speed up delivery. We strive to have orders shipped out within 24 hours anytime between Dec 1-24.
HOLIDAY CUT-OFF MAILING DATES
Canada Post Xpresspost deadline: December 17 Canada Post Priority deadline: December 18
Expedited Parcel ™
Anticipated mailing dates as of Dec 11- Subject to change without notice
On-time delivery guarantees are currently suspended