*Important Covid19 Update: Although our brick and mortar locations are closed, we will still be processing and shipping online orders daily.
We understand the importance of shipping your orders as quickly as possibly, and we strive to have your order dispatched the same day your order is placed. Our 2 shops are located in British Columbia and we operate on Pacific Standard Time. Any orders received before 2:30PM Monday through Friday will be shipped the same day if all of the products are located in the same shop. Any orders placed after the 2:30PM cutoff on Friday, or throughout the weekend will be shipped Monday morning. If there is a statutory holiday then your order will be shipped on the first day after that holiday. *Please keep in mind, orders with multiple items may take extra time to process as inventory could be split between both of our locations and items will be combined before shipping. Please contact us if you have any concerns.
Free Shipping Policy
We offer free shipping to ALL Canadian Provinces on orders over $100 after taxes! *Some restrictions might apply on sale items. Orders that qualify for FREE shipping will be shipped via Canada Post, Regular Ground services.
We ship all of our orders Via Canada Post. Generally shipping in Canada can take anywhere from 2-8 days. If your address is very rural and out of the way it may take more time. Obviously, the closer you are located to us the quicker the parcel will arrive.
All orders shipped to the United States follow a flat rate shipping table based on the size of the parcel. Some items can not be shipped to the United States. If you have ordered one of these items we will notify you via e-mail and cancel your order.
*Going on a trip? We often ship parcels to hotels. Chat with us about alternative shipping options!
We do offer a rush shipping service for an additional charge. We utilize Canada Post Express or Priority shipping service to fulfill these orders. If you need your parcel rushed then an additional fee will apply. Please select the shipping option Canada Post Express or Priority if this is the case and we will meet your tight deadlines.
We are able to utilize many of the top shipping companies such as UPS and Purolator. If for some reason you would prefer a different carrier to ship your package please e-mail your request to firstname.lastname@example.org.
Please keep in mind that all of the carriers are extremely busy during the holiday season and, as such, your parcel may be delayed. Please place your order as early as possible in order to avoid disappointment. Also, keep in mind, once we ship your order it is literally out of our hands and there is nothing we can do to speed up delivery. We guarantee that orders are shipped out within 24 hours anytime between Dec 1-24.
In Store Pickup
If you're located in the Okanagan, or just visiting this beautiful part of the country you can pick up your item(s) at either one of our 2 locations to avoid shipping delay. When checking out, simply select the shop you would like to pick up your item(s) and we will make sure your order is pulled from the shelves and is awaiting your arrival. Once your item is ready for pick up, you will be notified by either phone or email.